Welcome to Outlet The Lounge Vibe Store’s FAQ! We’re here to help you with any questions about our trendy lounge wear, effortless delivery, and seamless shopping experience. Below you’ll find answers to our most common questions about products, shipping, returns, and more.

Product Questions

What types of clothing does Outlet The Lounge Vibe Store specialize in?
We specialize in comfortable yet stylish lounge wear and casual fashion, including strapless dresses, lounge shorts, two-piece sets, jumpsuits, rompers, and resort wear. Our collection is perfect for creating that effortless lounge vibe while staying fashion-forward.
How do I know what size to order?
Each product page includes detailed size charts to help you find your perfect fit. We recommend measuring yourself and comparing with our size chart as our items may fit differently than other brands you own. If you’re between sizes, we suggest sizing up for a more comfortable lounge fit.
Are your products true to the images on your website?
We make every effort to ensure our product images accurately represent the actual items. However, slight variations in color may occur due to different monitor settings. All items are carefully checked for quality before shipping.

Shipping & Delivery

What shipping options are available?
We offer two shipping methods:
– Standard Shipping ($12.95): Faster delivery via DHL or FedEx (10-15 business days after dispatch)
– Free Standard Shipping: Available on orders over $50 via EMS (15-25 business days after dispatch)
Orders placed before 12 PM EST are processed same day (Monday-Friday) for faster delivery!
How long does order processing take?
We carefully check each item for quality, which takes 1-2 business days. You’ll receive a dispatch notification email with tracking details once your order ships.
Do you ship internationally?
Yes! We ship worldwide from our Atlanta headquarters, except to some Asian countries and remote regions due to logistical constraints. Check our Shipping Policy for specific country restrictions.
Can I change my shipping address after ordering?
We can only modify shipping addresses within 1 hour of order placement. After that, the order enters processing and changes may not be possible. Please email [email protected] immediately if you need to make changes.
Will I have to pay customs fees?
For international orders, customs fees vary by country and are the responsibility of the customer. These fees are not included in your order total or shipping costs.

Returns & Exchanges

What is your return policy?
We offer easy returns within 15 days from delivery date. Simply email our customer happiness team at [email protected] to initiate the process. Please note that items must be unworn, unwashed, and in original condition with tags attached.
How long does it take to process my return?
Once we receive your returned items, please allow 3-5 business days for processing. You’ll receive an email notification once your refund has been issued.
Do you offer exchanges?
Currently, we don’t offer direct exchanges. We recommend returning the unwanted item and placing a new order for the correct size or style to ensure fastest service.

Payment & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect your payment information. We don’t store your full credit card details on our servers.
Why was my payment declined?
Payment declines can happen for various reasons including insufficient funds, incorrect card information, or your bank’s fraud protection measures. Please verify your information and try again, or contact your bank for assistance.

Customer Service

How can I contact customer service?
Our customer happiness team is available via email at [email protected]. We typically respond within 24-48 hours.
I didn’t receive my order confirmation email. What should I do?
First, check your spam folder. If you still can’t find it, please email us at [email protected] with your order details. We recommend adding our email to your contacts to ensure smooth communication.
What should I do if my package is delayed?
While most deliveries arrive within the estimated timeframe, occasional delays can happen with international shipping. If your package is significantly delayed, contact us and we’ll investigate with the carrier.

Still have questions? We’re here to help! Email us at [email protected] and our customer happiness team will assist you.

Happy styling from The Lounge Vibe Team!