At Outlet The Lounge Vibe Store, we’re committed to making your experience as effortless as our lounge wear. Below you’ll find all the details about our shipping options and hassle-free return process.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two convenient shipping options to suit your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Includes tracking and insurance
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment
    • Includes basic tracking

Note: Delivery times are estimates and may vary depending on your location and customs processing. We ship worldwide except to certain Asian countries and remote areas.

Easy Returns & Exchanges

We want you to love your lounge wear as much as we do. If something isn’t quite right, our hassle-free returns process ensures you can shop with confidence.

Return Policy Overview

  • Returns accepted within 15 days of receiving your order
  • Items must be unworn, unwashed, and in original condition with all tags and packaging
  • Original shipping fees are non-refundable unless the return is due to our error
  • For hygiene reasons, we cannot accept returns on Intimates & Pyjamas and Swimwear unless defective

How to Return or Exchange

Follow these simple steps for our signature effortless return experience:

  1. Contact Us: Email [email protected] within 15 days of receiving your order. Use our template below to ensure we have all needed information.
  2. Wait for Approval: Our Customer Happiness Team will respond within 2 business days with return instructions and your Return Authorization Number (RAN).
  3. Package Your Items: Securely pack the items in their original packaging if possible. Include a copy of your order confirmation.
  4. Ship Your Return: Send your package to our Atlanta facility using a trackable shipping method. The return shipping cost is the customer’s responsibility unless the return is due to our error.

Return Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Lounge Vibe Team,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Items to return/exchange:

1. [Product Name] – [Size/Color] – [Quantity]

2. [Product Name] – [Size/Color] – [Quantity]

Reason for return: [Please specify – wrong size, defective item, changed mind, etc.]

For exchanges, I would like: [New Product Name] – [New Size/Color] – [Quantity]

Please let me know the next steps at your earliest convenience.

Best regards,

[Your Full Name] [Your Email Address] [Your Phone Number – optional]

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5-7 business days after we receive your return.
  • Method: Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error.

Note: Depending on your financial institution, it may take additional time for the refund to appear on your statement.

Exchange Process

  • We’ll ship your new items once we receive and process your return.
  • If the exchange item costs more, you’ll need to pay the difference.
  • If it costs less, we’ll refund the difference to your original payment method.
  • Standard shipping rates apply for exchanged items unless you qualify for free shipping.

Damaged or Defective Items

If you receive a damaged or defective item from our lounge wear collections:

  • Contact us immediately at [email protected] with photos of the damage/defect.
  • We’ll arrange for a free return shipping label and expedite your replacement or refund.

International Returns

For customers outside the U.S.:

  • You are responsible for return shipping costs and any customs fees.
  • We recommend using a trackable shipping method and declaring the package as “Returned Goods” to avoid additional charges.
  • Refunds will be issued in USD and may be subject to currency fluctuations.

Need Help?

Our Customer Happiness Team is here to make your returns experience as comfortable as our lounge shorts. Contact us at:

  • Email: [email protected]
  • Address: Outlet The Lounge Vibe Store, 209 Garrett Street, ATLANTA, US 39901

Thank you for choosing effortless comfort with Outlet The Lounge Vibe Store.